Online Store FAQ

Pelican.com offers free shipping on orders over $150 CAD excluding Cargo Cases.

Pelican offers several shipping methods for your convenience. Estimated shipping times are provided below. Please keep in mind; these time frames include our processing period, which can take up to 48 business hours.
Shipping MethodCanada
FedEx Ground 7-10 business days
FedEx Two Day2 business days

  • January 2nd: Closed
  • February 17th: Closed
  • April 18th: Closed
  • May 19th: Closed
  • July 1st: Closed
  • August 4th: Closed
  • September 1st: Closed
  • October 13th: Closed
  • November 11th: Closed
  • December 25th: Closed
  • December 26th: Closed

For Warranty information please go here.

We plan to expand our online product catalog. We recommend signing up for our Newsletter, so we can notify you as soon as new products are added online.

Registered customers can check domestic order status by logging in to their account. We also have a customer service team that can help 8am-8pm EST on business days by calling (844) 201-5468.

Please contact us as soon as possible if you need to modify or cancel your order. We are unable to cancel or modify after the order has been processed.

Pelican.com only offers shipping to Canada for Canadian customers.

Please allow 1-5 business days for your order to be processed. See our Shipping Policy for more information.

If you've checked your spam and trash folders and still cannot locate your confirmation or shipping emails, please contact our Customer Service team

We do not currently offer Gift Cards.

Yes. Pelican.com will send you a shipping confirmation email when your order ships.

Pelican accepts returns for any reason within 15 days of purchase only if the item was purchased directly from Pelican.com. Please read our Return Policy for further information and fill out the returns form to initiate the process.

If you require tax reimbursement for your order, please contact customer service. Please note there will significant delays for reimbursement on tax exempt request.

Yes! Use this locator to find your nearest authorized Pelican dealer.

If you receive a defective/damaged product and would like to request a replacement or credit, you must contact our customer service department within 30 days of receipt of the product and provide visual proof of the damage/defect. Please read our Return Policy for further information and fill out the returns form to initiate the process.

Sure - our customer service team can help you between 8am-8pm EST on business days by calling (844) 201-5468.

We're sorry you're experiencing unexpected delays in your order. Here is a list of possible reasons as to why your order is not processing:
  • The billing address that is on the order does not match the billing address where the card statement is mailed to
  • Unavailable funds
  • The SSC number was missing or incorrect
  • For most credit cards, enter the three-digit number that follows your account number on the back of your card. If you have an American Express card, enter the four-digit number printed above your account number on the front of your card
  • Incorrect credit card number or expiration date

For general warranty claims, it will take approximately 7 - 10 days to receive your replacement after your warranty claim has been processed and verified.

Replacements for damaged or defective items purchased within 30 days on Pelican.com will be delivered 5 – 10 days after the claim has been processed and verified.