Online Store FAQ
Does my order qualify for free shipping?
When can I expect to receive my order?
Which days are you closed?
How long is my Pelican product under warranty? What does the warranty policy cover?
Why can't I purchase all products on your website?
Where is my order? *
Can I cancel or make changes to my order?
Does Pelican offer international shipping?
How long does it take to process my order? *
I did not receive my purchase confirmation email or shipping confirmation email. What do I do?
Can I buy a gift card?
Will I receive notification or a tracking number when my order ships?
How do I return a product?
Can I purchase a Pelican product in person?
Help! I received my order and it's damaged!
Can I talk to a customer service person on the phone?
Why isn't my order processing?
I have sent in the requested information for my warranty claim. When will I receive my replacement?
When will you release a new case for my items?
Will I be able to track my order? If so, how do I track it?
Do you have a price matching policy?
How do I know if a website is selling legitimate Pelican products?
What methods of payment does Pelican.com accept?
What do I do if my promotion code doesn't work?
Can I ship my order to someone else as a gift or to a different address?
When will I receive my refund?