Warranty Frequently Asked Questions (FAQ) - USA Customers
Important: The following Warranty Frequently Asked Questions (FAQ) is intended to address claims processing for US Customers. For International customers, please visit www.pelican.com/warranty for further information.
How do I request a replacement?
How do I request a replacement?
Warranty claims can be submitted online at
www.pelican.com/warranty. To submit your Warranty Claim, find your item from the catalog of products.
The Pelican Warranty Department will review your claim and email you if further information is required, typically within 2-3 days.
Repaired or replaced warranty product will be returned at no charge to you except for shipping, handling and applicable taxes.
Please allow 10-15 business days for deliveries. For any questions related to existing claims, please have your RMA information available.
How do I check status on my Warranty Claim?
How do I check status on my Warranty Claim?
Your Claim History can be found under the “Your Account” section.
How long is my Pelican product under warranty? What does the warranty cover?
How long is my Pelican product under warranty? What does the warranty cover?
How do I recover my username or password?
How do I recover my username or password?
Follow the Login ID link to request an email with a secure link to reset your account.
How can I submit a claim for replacement parts, such as handles, latches, wheels?
How can I submit a claim for replacement parts, such as handles, latches, wheels?
Login to “Your Account” and select your product. In the Comment section, under “1. Basket step,” please provide additional details related to the damaged parts. Our Warranty team will review your claim and email you for further information.
If the replacement parts are covered per Pelican’s Guarantee of Excellence (
https://www.pelican.com/us/en/support/guarantee-of-excellence/), then Pelican will ship replacement parts to you.
What is required for a warranty claim?
What is required for a warranty claim?
All warranty claims will require a small shipping and handling fee. We may also ask for receipts, photos of the damaged product, or that damaged products be returned to us prior to shipping out a replacement. Customers who do not comply with these requests may be denied a warranty replacement.
What if my product is no longer on the warranty page?
What if my product is no longer on the warranty page?
If you cannot find your product online and you are still within the applicable warranty period then please contact us at
csr.warranty@pelican.com for US Customers and we will check to see if your product is still supported.
Why do I have a preauthorization charge on my credit card?
Why do I have a preauthorization charge on my credit card?
Pelican contacts your credit card's bank to ensure that your credit card is valid. This is done via a $1 pre-authorization hold. The hold renders the $1 as unavailable until Pelican processes your transaction. If Pelican doesn’t process your transaction, the hold drops off of your statement, typically within 2 – 3 business days. Pelican only charges a credit or debit card after an order has shipped.
Lobby Hours for Walk-In Warranty Services
Our customer walk-in hours are Monday through Friday, from 7:00 AM to 3:00 PM. We are closed on major holidays. Please verify our availability before visiting us at 23215 Early Ave. Torrance, CA 90505.
