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SUPPORT FAQ

Questions About Cases | Questions About Flashlights | Questions About Warranty

QUESTIONS ABOUT CASES

  What material(s) are the cases made from?
The cases are made out of a Polypropylene copolymer material that is light weight, durable and highly chemical resistant.
  What temperatures can the cases tolerate?
The cases will withstand temperatures from -10°F (-23.3°C) to +210°F (98.9°C).
  What adhesives and/or paints can be used on the cases?
Due to the nature of the polypropylene being chemically inert, very little will attack the material.  That also means that very few adhesives and paints will adhere satisfactorily.  For an adhesive, we have found that 3M’s DP-8005 two-part adhesive works very well with our case material.  It has also been reported that “Shoe Goo” works very well.  For paint, Krylon has a product out called Fusion that they claim will adhere to polyolefin-based materials like polypropylene.

Please visit our Technical Bulletins page under SUPPORT for more details and a list of recommended adhesives.
  Are there any hazardous substances in the case material?
RoHS, or “Restriction on Hazardous Substances” - RoHS specifically bans or restricts the use of lead, cadmium, mercury, hexavalent chromium, polybrominated biphenyls (PBB) and polybrominated biphenyl ethers (PBDE).  At the July 1, 2006 implementation of the RoHS provisions, Pelican cases will not contain the banned or restricted materials and will therefore be RoHS compliant.  NOTE: Directive 2000/95/EC of the European Parliament and of the Council of 27 January 2003 on the restriction of the use of certain hazardous substances in electrical and electronic equipment – is aimed at reducing the hazardous materials content in electronic products as well as increasing the recycling efforts for these products.
  What testing have you done? Certifications?
Please refer to the individual case specifications on pelican.com to determine which specific tests have been carried out.
  Are the cases water resistant?
Yes, the cases are water resistant.  There is an o-ring in the lid and a Gore-Tex® membrane in the pressure equalization valve that keep water out of the case.
  How does the Pressure Equalization Valve work?
The Pressure Equalization Valve is a simple device.  It consists of a housing with a hole through it that is covered with a thin Gore-Tex® membrane.  According to the Gore™ tech sheet: “The microporous expanded polytetraflouroethylene (ePTFE) membrane continuously allows the free passage of gases and vapors, equalizing the pressure differential between the enclosure and ambient before it builds to the point that a seal is compromised.  Water, dust and dirt are repelled by the hydrophobic membrane, thereby protecting expensive and sensitive electronics.”
  What is the o-ring made of?
The o-ring is made of EPDM or Ethylene Propylene Diene Monomer.  It is well known for its excellent ozone, weathering and aging resistance.  It also has excellent water and steam resistance, maintains its flexibility at low temperatures, features excellent resistance to alkalis, acids and oxygenated solvents and is very color stable.  (It is not recommended for resistance to oil, gasoline and hydrocarbon solvents.) EPDM is found in a wide range of applications and is excellent for use outdoors.
  What type of lubricant should be used on the o-ring?
Use only silicone grease lubricants to maintain the life of the o-ring and preserve the watertight properties of your case.
  What about custom sizes and colors?
Custom sizes may be available based on many factors.  Please contact Pelican’s sales department for more detailed information. The cases are available in custom colors based on customer requirements.  There are certain conditions that must be met when making cases in custom colors so please contact Pelican’s sales department for more detailed information.
  Are the Pelican cases TSA approved?
Our cases are TSA compliant as far as transporting a weapon on commercial aircraft.
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QUESTIONS ABOUT FLASHLIGHTS

  What does the term "non-incendive" mean?
Flashlights have a circuit in which any arc or thermal effect (heat) produced under normal operating conditions of the equipment is not capable of igniting a particular flammable gas/vapor mixture, in the air.
  What types of lamp does Pelican flashlights use?
Most of our lamps are gas filled with Xenon, Halogen, or Krypton gas. We also use high intensity LEDs on selected models.
  What is RECOIL LED TECHNOLOGY™?
Think lighthouse in the palm of your hand. By mounting and pointing the LED backwards into the reflector, 100% of the light is captured and reflected forward. The result is a true collimated beam with brightness that rivals incandescents.
Can you use rechargeable batteries in alkaline flashlights?
Can you use alkaline batteries in rechargeable flashlights?
  What is the difference between a laser spot beam and a modified spot beam?
The laser spot beam is a tight collimated beam and the modified spot is a flood beam.
  What type of lubricant should be used on the o-ring?
Use only silicone grease lubricants to maintain the life of the o-ring.
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QUESTIONS ABOUT WARRANTY

  Where can I send warranty and repair returns?
Contact Pelican Customer Service at 310-326-4700 (Inside California) or 800-473-5422 (Outside of California) for an RMA# (Returned Merchandise Authorization). Send returns to Pelican Products, Attn: Warranty Department, 23215 Early Avenue, Torrance, CA 90505.

Customers in Canada may send warranty repairs to Pelican Products Inc Canada, Attn: Warranty, 10221 - 184 Street, Edmonton, Alberta T5S 2J4.
  Where can I purchase replacement parts?
Click on SUPPORT > ORDER REPLACEMENT PARTS above to take you to our online parts store.
  What is the number one flashlight problem fixed daily by our warranty department?
Dead or inverted batteries.
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